Our terms and condition apply to all transactions on the Moonraker Knives website and are set out below. Please read them carefully before placing your order.
Goods are subject to availability and in the event that we are unable to supply the goods we will inform you when you place your order or as soon as we can contact you.
If we discover an error in the price of the goods you have ordered we will inform you and give you the choice of reconfirming your order at the correct price or cancelling the order. If you cancel and you have already been charged you will receive a full refund. All orders must be paid for in full when the order is placed.
If sending cheque or postal order they should be made payable to “Moonraker Accessories”, please allow up to 10 days for clearance of cheques.
In the unlikely event that any goods are found to be defective they will be eligible for replacement if reported to us with in seven days from date of dispatch.
Under the Distance Selling Regulations you have the right to cancel the your order for the purchase of any goods within a period of 7 working days, beginning with the day after the day you receive the goods. However we regret we cannot accept cancellations of orders if the delivery has been unsealed. A return of non defective goods which have been opened from the manufactures packaging for credit or refund will incur a restocking charge of 15%. The goods must be in a resalable condition to qualify. A credit will not be issued until the goods have been received and checked by us.
We will not sell a knife or anything with a blade to anyone under the age of 18. We actively check that all customers buying these items are aged over 18 years. One of our sources of information is the UK Register of Electors. If we have been unable to satisfactorily confirm your age you will then be contacted and asked to send to us proof of your age by post, email . This may be in the form of a copy of your driving licence, passport or a utility bill. We will then ship your order and you will not need to provide this information again, this and your address is the only thing held on file. In accordance with the 2006 Violent Crime Reduction Act it is now an offence to sell Knives, Knife making materials or sharp edge tools to any persons under 18 years of age.
European Union and non European Country's Delivery
Orders must be placed by 14.30pm in order for them to be despatched the same day for non European delivery. Delivery is normally made within 3-5 days of despatch.
Someone will need to be available to sign for the parcel, otherwise a collection card will be left at the delivery address.
Please ensure that your local customs and excise regulations allow the importation of goods ordered from this site and that you may be required to pay duty. Moonraker Accessories will not be liable for non-delivery of items due to a breach of customs regulations or the non payment of import duty.
We reserve the right to alter the above terms and condition as and when trading conditions demand.
The placing of an order will be taken as acceptance of the above Terms and Conditions.
PLEASE REMEMBER, we can only supply knives if you are over 18 years old. By ordering from this site you are confirming that you are legally allowed to buy knives.